Privacy Policy

1. Introduction

Welcome to the website of JNR Roofing Maintenance Ltd.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.

We process your personal data in accordance with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)

Please read this Privacy Policy carefully.

2. Who We Are

JNR Roofing Maintenance Ltd is a roofing contractor providing domestic, commercial and new-build roofing services throughout Leeds, West Yorkshire and surrounding areas.

Our Contact Details

JNR Roofing Maintenance Ltd

91 Springfield Road

Morley

Leeds, LS27 9TA

Telephone: 07825 611628

Email: jack@jnrroofing.co.uk

Website: www.jnrroofing.co.uk

For any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

3. The Information We Collect

Depending upon how you interact with us, we may collect the following information.

Identity Information

Name
Title

Contact Information

Address & Property address
Telephone & Mobile number
Email address

Enquiry Information

Details of roofing work requested
Information relating to quotations
Survey information
Property photographs (where provided)
Messages exchanged with us

Technical Information

When you visit our website we may automatically collect:

IP address, Browser type, Device type, OS
Website pages visited, Time spent, Referral source

4. How We Collect Your Information

We collect personal information when you:

Contact us by telephone.
Contact us by email.
Complete our website contact form.
Contact us through Facebook.
Contact us through Instagram.

Send us a Messenger enquiry.
Submit your details through a Meta Lead Advertisement.
Request a quotation.
Arrange a roof inspection.
Become one of our customers.

5. How We Use Your Information

We use your information to:

Respond to enquiries.
Arrange appointments.
Carry out roof inspections.
Prepare quotations.
Carry out roofing works.
Process payments.

Communicate throughout your project.
Respond to customer service enquiries.
Improve our services.
Maintain business records.
Comply with legal obligations.

We will only use your information where we have a lawful basis to do so.

6. Lawful Basis for Processing

We rely on one or more of the following lawful bases under UK GDPR.

Contract

Where processing is necessary to provide a quotation or roofing services requested by you.

Legitimate Interests

Where processing is necessary for the legitimate interests of operating and improving our business, provided these interests do not override your rights. Examples include:

Responding to enquiries.
Managing customer relationships.
Improving our services.
Preventing fraud.

Legal Obligation

Where processing is necessary to comply with legal obligations such as taxation and accounting requirements.

Consent

Where you have specifically agreed to receive marketing communications or where consent is otherwise required.

7. Marketing

JNR Roofing Maintenance Ltd does not send unsolicited marketing communications.

If you choose to subscribe to marketing updates, you may withdraw your consent at any time by contacting us.

Note: We will never sell your personal information to third parties.

8. Facebook, Instagram & Meta Advertising

We advertise our services using Meta platforms including Facebook and Instagram. If you:

click one of our advertisements,
send us a Messenger message,
contact us through Facebook,
contact us through Instagram,
or submit a Meta Lead Form,

we may collect information including: Name, Address, Telephone number, Email address, and Details of the roofing work required.

This information is used solely to respond to your enquiry, arrange a roof inspection, prepare a quotation, and provide roofing services.

9. Website Analytics

Our website may use website analytics services including Google Analytics to help us understand how visitors use our website.

This information helps us improve:

Website performance.
Customer experience.
Website content.
Navigation.
Marketing effectiveness.

Analytics data is generally anonymised and does not directly identify individual users.

10. Cookies

Our website uses cookies to:

Ensure the website functions correctly.
Improve website performance.
Analyse visitor behaviour.
Improve user experience.

Further information can be found within our Cookie Policy.

11. Meta Pixel

Our website may use Meta Pixel technology to help us understand how users interact with our website after viewing or clicking one of our Facebook or Instagram advertisements.

This information helps us improve the effectiveness of our advertising campaigns.

Where required, this processing is subject to your cookie preferences.

12. Who We Share Your Information With

We treat your personal information confidentially. We may share information only where necessary with:

Professional advisers.
Accountants.
Website providers.
IT support providers.

Software providers.
Payment providers.
Suppliers involved in your roofing project.
Regulatory authorities where required by law.

We never sell your personal information.

13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

Respond to enquiries.
Complete roofing works.
Comply with legal obligations.
Resolve disputes.
Maintain accounting records.

Where no work proceeds, enquiry information will generally be deleted after a reasonable period unless there is a legitimate business reason to retain it.

14. Security

We take appropriate technical and organisational measures to protect personal information against: Unauthorised access, Accidental loss, Misuse, Disclosure, Alteration, and Destruction.

While we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.

15. Your Rights

Under UK GDPR you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your information where appropriate.
Request restriction of processing.
Object to processing.
Request transfer of your personal information.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

16. Complaints

If you are unhappy with how we process your personal information, we would appreciate the opportunity to resolve your concerns first.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

Telephone: 0303 123 1113

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our business practices or our services. The latest version will always be published on our website.